Grocery & Big-Box Store ADA Checklist

Parking & Entrance

Accessible parking and van spaces with clear signage
Access aisles with appropriate width and markings
At least one accessible entrance with automatic/easy-open doors

Path of Travel

Aisles at least 36" wide for wheelchair navigation
No protruding objects that reduce walkway clearance
Ramps for level changes with a slope ≤ 1:12

Service Counters

Checkout counters no more than 36" high
At least one accessible checkout lane (≥ 36" wide)
Clear floor space in front of counters

Restrooms

At least one accessible public restroom
Turning space: 60" diameter for wheelchair users
Grab bars and accessible sinks with knee clearance

Product Accessibility

Shelves stocked within reach range (≤ 48")
Clear floor space at product displays
Readable price tags and availability of label-reading assistance

Customer Service & Assistance

Accessible customer service desk with lowered section
Availability of help for bagging and carrying items
Staff trained to assist customers with disabilities

Technology & Communication

Accessible website and mobile app (WCAG 2.0/2.1 compliant)
Tactile keypads and voice-assisted checkout options
Clearly posted contact methods for accessibility feedback