ADA Title III General Compliance Checklist

General Requirements

No denial of goods or services to individuals with disabilities
Services provided in the most integrated setting possible
No surcharges for accessible accommodations
Policies and practices modified to avoid discrimination
Maintenance of accessible features

Physical Access

Barriers removed where readily achievable
New construction complies with ADA standards
Alterations include an accessible path of travel
Exemptions from elevators apply only as permitted

Eligibility Criteria

No unnecessary criteria that exclude individuals with disabilities
Criteria are justified by legitimate safety requirements

Service Animals

Service dogs permitted in all public areas
Only two questions asked: is it a service animal, and what task does it perform
Miniature horses accommodated when reasonable

Communication & Aids

Auxiliary aids provided unless undue burden or fundamental alteration
Effective communication ensured for all patrons
No additional charges for communication aids

Reservations & Ticketing

Accessible seating offered and equally available
Online and phone systems indicate accessibility clearly

Risk & Safety

Denial of service only permitted for direct threats
Safety requirements based on actual risk

Enforcement

Records of accessibility efforts are kept
Compliance assessed and updated regularly
Awareness of enforcement through DOJ and private lawsuits